Operative Dossier · Case File
Relationship Autopsy
& Forward Surveillance Plan
Performance Forensics
On-Time Delivery
%
Quality / Defect Rate
%
SLA Adherence
%
Root Cause Analysis — Mandatory
Financial Forensics
Cost Savings vs Target
%
The Partnership Pulse
Proactivity
★
★
★
★
★
Does the supplier bring intelligence or wait to be asked?
Transparency
★
★
★
★
★
Do they volunteer bad news or make you extract it?
Innovation Quotient
★
★
★
★
★
Have they brought something you didn't think to ask for?
Forward Surveillance Plan
Scoring Rubric · Making the Call
● Green — All Clear
All KPIs above 90% · Pulse rating 4★ or better · No major emerging threats. The Precinct is satisfied. Maintain surveillance.
● Amber — Person of Interest
Any KPI between 75–89% · Pulse rating 2–3★ · At least one credible emerging threat. Escalate the investigation.
● Red — Crime in Progress
Any KPI below 75% · Pulse rating 2★ or lower · Current financial distress. Activate THRIVE-P. Brief Gold Command.
The Interrogation · Questions That Extract Truth
About Performance
"Walk me through the most recent performance failure. Provide me with the date/time stamp of the failure, who owned the process, how you identified the failure, and how you contained it."
About Financials
"What were the top three value leakage sources by annualised dollar amount, and what is the specific control measure you'll implement next quarter to prevent further leakage?"
About The Pulse
"When was the last time you provided bad news without being prompted? What was the last proactive risk you escalated to me? What did you propose this quarter that I didn't ask for?"
About The Future
"Name one opportunity that will create significant tangible value within the next 90 days. What is the single most important indicator that will alert me we are trending away from target — before my KPIs turn red?"